We want you to be completely satisfied with your purchase. If, for any reason, you’re not happy with your order, we offer a flexible return and refund policy to ensure your peace of mind.
Returns
- Return Period: You have 30 days from the date of delivery to return any item.
- Return Conditions: Items must be in their original, unused condition with all tags attached and in their original packaging.
- Cost-Free Returns: We offer free returns on all items within France. Contact us to initiate a return, and we’ll provide a prepaid shipping label.
Refunds
- Refund Processing: Once we receive and inspect your returned item, we will process your refund within 10 business days.
- Refund Method: Refunds will be issued back to the original payment method. You will receive an email notification once your refund has been processed.
Exchanges
- If you’d prefer a replacement rather than a refund, we offer exchanges for items in new condition. Please specify if you’d like an exchange when you initiate your return.
Non-Returnable Items
- Unfortunately, we cannot accept returns on clearance items.
How to Initiate a Return or Refund
To start a return or refund request, please contact our Customer Support team at:
Address:14 Imp. De Montreville 5400 Nancy, France.
